Work at the intersection of business needs and practical delivery
You will own the early customer journey across our software products, translating each customer’s goals into a focused onboarding plan. You will coordinate setup, data and workflow readiness, training, and launch while keeping customers and internal teams aligned on outcomes, responsibilities, and next steps.
Responsibilities
What you will do
- Lead customer onboarding from kickoff through launch, with clear milestones, owners, timelines, and success measures.
- Learn each customer’s workflows and configure practical product experiences that support their highest-value use cases.
- Deliver engaging training sessions and create concise guidance that helps administrators and end users become self-sufficient.
- Coordinate with sales, product, and technical teams to resolve risks, communicate feedback, and create a smooth handoff into ongoing customer success.
- Track onboarding health, adoption signals, and time-to-value, then use what you learn to improve the onboarding playbook.
Qualifications
What you bring
- Two or more years in SaaS onboarding, implementation, customer success, solutions consulting, or a comparable customer-facing role.
- Strong project-management habits and the ability to keep multiple customer launches moving without losing important details.
- Clear written and verbal communication, including confidence leading remote meetings and training varied audiences.
- Technical curiosity and comfort learning software configuration, integrations, data concepts, and AI-enabled workflows.
- A calm, accountable approach to ambiguity, customer concerns, and cross-functional problem solving.
The opportunity
Why join IQNOVO
- You will directly influence whether customers realize value quickly and build lasting habits around IQNOVO products.
- You will work closely with sales, product, engineering, and company leadership in a high-trust environment.
- Your customer insights will shape both our onboarding practice and the products customers use.
- You will have room to grow across customer success, solutions, operations, and product expertise.
About IQNOVO
Senior expertise, close to the work
IQNOVO helps organizations turn complex data, automation, and AI priorities into working systems. Our teams combine business context with hands-on technical delivery, staying accountable from problem framing through adoption.